QUALITY is a top priority for all lenders, servicers and regulators in this age of compliance and due diligence. NTC's white paper on how it achieves a sustained compliance rate of 99.8% or better and less than 1% reject rate at counties nationwide garnered a lot of attention this year.
It's no secret that one of the most valued parts of a third party vendor relationship is trust and this white paper covers why NTC has achieved a reputation of excellence with the industry's biggest lenders, servicers and thousands of county recorders.
There is no "one size fits all" automated miracle solution to cover the ever-changing statutes in all 3,600+ jurisdictions in the U.S., So NTC has heavily invested on its human capital to achieve a compliance rate unrivaled by anyone else.
What NTC specializes in is a relentless and meticulous training program for its workforce. The training helps NTC exceed industry standards and produces quality documents which help protect homeowners - NTC's ultimate goal and mission statement.
With an entire Quality Division made up of 30 team members dedicated to training, cross-training and ongoing seminars, NTC ensures that all team members essentially become experts on the ever-changing housing finance industry.
At the time of publishing the white paper earlier this spring, more than 70% percent of NTC's workforce was engaged in some type of training; cross and advanced training related to the emerging regulations and laws in the housing finance landscape and over 200 courses were on the agenda. We can understand why this campaign was the most viewed in 2015.
To download the white paper, click here.
