In the new economy, more employers are realizing that investing in employee training is vital. According to Forbes, corporate training spending grew by 15% in 2013 to over $70 billion in the U.S., and over $130 billion worldwide. This increase is the highest growth rate seen in seven years. While NTC has always had an intense focus on training, the company’s training “reboot” began in the first quarter of 2011 and has culminated in 2015 with updated processes that adhere to the newest residential mortgage industry standards and regulations.
In 2014 alone, over 2,300 different industry-related courses were completed in NTC’s on-site training facility. The entirety of NTC’s 300 staff members have completed the company’s basic training, with 210 staff engaged in cross and advanced training, as well as continuously certified by NTC’s Quality Assurance Department.
NTC relies on its workforce training program and advanced technology systems to ultimately protect homeowners and preserve land records. As it services eight of the 10 largest U.S. banks in the residential mortgage industry, compliance is crucial. NTC officials report keeping their clients within a 99.8% compliance rate on a consistent basis, something previously unheard of in the industry.
Depending on the position, training programs can take dozens of hours to complete, and some can even require months. However, NTC has been able to reduce the amount of time necessary to train technical personnel while retaining the quality of training. NTC modularized the training for data entry and research personnel by breaking down the training into smaller courses covering different levels of difficulty on a step-by-step basis.
NTC CEO John Hillman has noticed an increase in quality since expanding the employee training program. “The results of an increased focus on our training have exceeded our expectations,” says Hillman. “I’m convinced these practices are precisely the reason we maintain our exceptional low error rate for our clients.”
There are over 100 specific ongoing training courses available at NTC that cover many areas of the industry such as: Document Identification Training, Advanced On-line Research, Document Retrieval Specialist, Post Closing and Document Procurement Specialist, File Audit & Remediation, Advanced Property Reports Preparation, Advanced Data Entry Course, Document Review Specialist, Document Inspections Training, and County Requirements and Remediation, to name a few.
Advanced training is a proactive approach to carry on NTC’s relentless fixation with extraordinary measures that surpass client’s regulatory compliance standards.
For more information about NTC and its services, visit www.nwtc.com.
