VP of Quality Shawn Sorensen is responsible for the division which ensures our clients are receiving quality products from NTC.
The reject rate at the county is one of the best indicators of the quality of work produced by a third party vendor like NTC. NTC has consistently remained under a one percent reject rate, but last month we dipped to an all-time low of a .77% reject rate. This is due in part to the tireless effort of the Quality Division.
What makes the Quality Division so special at NTC is that we employ 30 full-time employees dedicated to the advancement, cross-training and ongoing training for all team members. In essence, they are particularly focused on the career success of all team members which in turn means excellence in the final product they produce. In addition to that, the Quality Division ensures that the product that goes out the door is accurate and exceeds client expectations.
"I like the challenge of maintaining a high standard of quality across all the different services we do. I also really appreciate the collaborative and team-oriented working environment we have here at NTC," Shawn said.
Shawn has worked at NTC over five years. He studied economics in college, but most of his background was spent as an entrepreneur having owned and managed several small businesses over the years. He maintains his strong interest in quality, “troubleshooting” and solving problems led him to where he is today.
Shawn is frequently sought after for his expertise in putting together training programs, recently demonstrated by a top financial institution client enlisting his help to train their 600 staff members for a particular division of their business. Last year, he published a White Paper on the topic called "Going Deeper Inside NTC's Training Paradigm" which you can download by clicking here.
His advice for other team members to advance is, "Keep training and expanding your knowledge of the mortgage industry. My mentor here has been Dave LaRose, his depth of knowledge is impressive, and inspires me to keep advancing."
Some fun facts about Shawn are that he used to own a coffeehouse in Los Angeles, California over 20 years ago that was frequented by A-list celebrites like Billy Idol and Micky Rourke, he's traveled to over 25 different countries and lived in Europe for 10 years! He also has a black belt in Filipino Martial Arts and is currently working on his second in Korean Hapkido which means ‘The Way of Joining Energy."
Shawn has been married for 16 years, has two boys who are 6 and 8 years old and the family owns a small Dachshund mix.
Stay tuned for next week Executive Spotlight Series featuring Director of Promotion in Marketing Derek Temple.
