In this month's National Mortgage News print edition you can find an article about NTC's new Basics of the Mortgage Industry training service.
To read the full article, click here.
How we make training work
Since our company was founded in 1991, NTC has always focused on intensive training, most recently under the direction of NTC’s Vice President of Quality, Shawn Sorensen.
“We have worked continuously to create a department capable of delivering extraordinary training measures. You cannot deliver quality without a serious commitment to training. When we start with the right education, we end up with expert staff, excellent products and satisfied customers,” Sorensen said.
The Quality Division within NTC is tasked with constantly reviewing changes to laws and regulations and developing appropriate training programs. The department is made up of 30 full-time employees led by Sorensen. Over the past year, the department has achieved:
• A 29% increase in staff since April 2015
• 40 new homegrown executives, advanced and promoted from within
• Added 1,000 new training courses, for a total of 5,000
• Compliance rate increase from 99.80% to 99.95%, with 25% increase in volume
• Trained staff graduating within 1-2%
• Training extended beyond NTC into client shops
For anyone looking to become empowered with the Basics of the Mortgage Industry, call or email us today and click here for the info!
